Five digits, because nobody memorises ten.
Everything a short code does, a long code also does — keywords, two-way SMS, auto-replies, CRM webhooks. The difference is recall. Printed on a hoarding, read out on radio, flashed on a TV ticker or stamped on a product label, a five-digit number gets dialled and a ten-digit number gets forgotten. If your response channel is mass advertising, that recall gap is worth more than the difference in price.
Availability is the thing to plan around. Short codes are an operator-controlled resource, premium easy-recall numbers go quickly, and the approval is not instant — so we check what is actually available and confirm it with the operator before you are invoiced. On a shared code you own a keyword at a much lower price; a dedicated code reserves the whole five-digit number for your brand.
- A number people remember — the only real reason to choose five digits over ten.
- Shared keyword or dedicated number — share the code to cut cost, or reserve it entirely.
- Unlimited incoming with no per-message receiving charge.
- Instant keyword auto-reply with a brochure, price list or Smart SMS page.
- Availability confirmed first — we check with the operator before invoicing you.